The Public Library Assessment/Evaluation is a project and task I performed to assess a key service for the Spring Valley Library of the Las Vegas-Clark County Library District. I evaluated the Computer Assisted Literacy in Libraries Program (C.A.L.L.) that has had an impressive impact on the development of language skills for public library users of Las Vegas, NV. My main purpose for initiating the assessment was to address the demands and complaints from Spring Valley Library patrons. The demands ranged from patrons wanting more language skills classes to be offered and additional time in the classes. The majority of the complaints were in relation to the use of the computer center when language courses are in session. The C.A.L.L. program utilizes the computer center to instruct the students via online courses. This requires the computer center to be temporarily closed. Regular users of the computer center do not agree with the occasional closures because it interferes with their computer use. I was very satisfied with the results from the surveys and it was beneficial to improving the services offered at the public library.
The Spring Valley Library was initially utilized as an alternate location to host the English as a Second Language course for the Computer Assisted Literacy in Libraries Program. The evaluations/surveys I collected from Spring Valley Library users indicated that approximately 70% of the surveyors needed English language skills. Further analysis discovered that the majority of students who enrolled in the Computer Assisted Literacy in Libraries Program lived in the Spring Valley township of Las Vegas, NV. The primary location for the English as a Second Language course is in the downtown Las Vegas area and can take Spring Valley residents approximately 25 minutes of travel time. With the help of my assessment project, the Las Vegas-Clark County Library District designated the Spring Valley Library as the new primary location for the English as a Second Language course. Spring Valley Library staff also added an additional English Conversation class for their patrons. The substantial amount of closure time in the computer center allowed me to successfully request additional computers for the public to be stationed in a separate area. I utilized the ALA Organization of Recorded Knowledge and Information competency to successfully complete this project.
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